Today's rapidly changing, customer-focused environment requires independent-thinking workers who are capable of anticipating and evaluating customers'needs...and assuring that their companies respond appropriately to those needs and demands. As a consequence, it's more important than ever that managers acquire the skills to develop and motivate a thoughtful, responsive staff-at every level. In AMA's Fundamentals of Management, you will cover all the basic knowledge and skills that assure managerial success: goal setting, motivation, listening, feedback, coaching, and delegation. Once mastered, these talents will enable every manager to build and lead each staff member toward optimum performance -- all based on an understanding and development of the staff member's individual characteristics.

Who Should attend?

New managers or those who expect to join the ranks of management
Managers with two to three years of management experience, but have never received management training.

Benefits of attending

• Understand the roles and responsibilities of a manager
  
• Acquire effective communication skills
• Learn the management skills necessary to effectively motivate your subordinates and inspire them to produce superior results
• Learn the management skills to fully develop staff members who can operate proactively...and produce the results necessary for success in a constantly changing, customer-centered marketplace

What will I do during this workshop?